This Shipping Policy governs the delivery of orders placed through BalticDermal.com.

1. Shipping Area

BalticDermal delivers across the European Union, with a primary focus on the Baltic States.

2. Order Processing

Orders are processed on working days from Monday to Friday.

Orders placed after business hours or on weekends will be processed on the next working day.

All orders are subject to product availability.

3. Delivery Times

Estimated delivery times are as follows:

• Baltic States: 1–3 working days

• Rest of the European Union: up to 7 working days

Delivery times may vary depending on stock availability and logistics conditions.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and order size.

The total shipping cost will be clearly displayed before completing the purchase.

5. Tracking

Once the order has been dispatched, the customer will receive a confirmation email with tracking information.

6. Delays

BalticDermal is not responsible for delays caused by courier services, customs procedures or circumstances beyond our control.

7. Delivery Responsibility

The customer is responsible for providing accurate and complete shipping information.

BalticDermal shall not be held responsible for failed deliveries due to incorrect or incomplete address details.

8. Professional Use

Deliveries are intended exclusively for qualified healthcare professionals and clinics.

BalticDermal reserves the right to verify professional credentials before dispatching any order.